Privacy Policy

Chauffeur Toronto ("we", "us") provides chauffeur-driven transportation in Toronto and the Greater Toronto Area. This policy explains what personal information we collect through this website, why we collect it and the choices you have. We handle personal information in line with Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

• Quote requests. When you use our quote form we collect your name, phone number, email address, trip date and time, pickup and destination, number of passengers, vehicle preference, trip details such as flight number or planned stops, and any notes you add.
• Messages. If you call or email us, we keep the details you share so we can answer you and arrange your trip.
• Usage data. Like most websites, we receive basic technical information such as your browser, device type, pages viewed and the page or campaign that brought you here (for example campaign tags in the web address).

How we use it

• To reply to your request, confirm availability and send a quote.
• To plan and carry out a trip you have confirmed.
• To understand which pages and campaigns lead to enquiries, so we can improve the site.
• To meet legal and accounting obligations.

Who handles your information

Quote form submissions are delivered to us through Web3Forms, a form-handling service. We may also use tools such as Google Tag Manager, Google Analytics and Google Ads to measure traffic, and a live chat widget. These providers process data under their own policies. We do not sell your personal information.

Cookies and similar technologies

Analytics and advertising tools may set cookies or use similar technologies to recognize repeat visits and measure results. You can block or delete cookies in your browser settings. Blocking them does not stop you from using the quote form or calling us.

How long we keep information

We keep enquiry and booking details only as long as needed to serve you and to meet legal, tax and accounting requirements, then delete or anonymize them.

Your choices and rights

You can ask us to show you the personal information we hold about you, correct it or delete it, and you can withdraw consent to further contact. Email [email protected] or call +1 647 477 1520. You may also contact the Office of the Privacy Commissioner of Canada if you have a concern we cannot resolve.

Security

We use reasonable safeguards to protect personal information. No online transmission is completely secure, so please do not send sensitive financial details through the quote form.

Changes to this policy

We may update this policy and will change the date above when we do.

Contact us

Chauffeur Toronto, 123 Edward St Ste 205, Toronto, ON M5G 1E2, Canada. Email [email protected].